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商品編號： 9-102-021 出版日期： 2001/08/07 作者姓名： Kaplan, Robert S. 商品類別： Other 商品規格： 5p 再版日期： 2005/02/18 地域： 產業： 個案年度： 2000 - 2000
商品敘述：
The senior management team of Dakota, an office products distributor, is concerned about the company''s first loss in history. Explores the role for activity based costing and customer profitability measurement in a distribution company. Dakota''s customers are increasingly demanding more specialized services, such as desktop delivery. Also, whereas some customers have switched to electronic ordering, others continue to place their orders manually. Pricing is based on a fixed markup of the cost of the purchased item. The managers feel that the fixed markup may not be compensating them for the higher costs of manual order processing and desktop delivery. The financial manager initiates an effort to estimate the costs of handling the different types of orders so that she can estimate the profitability of individual customers based on their actual order pattern.
涵蓋領域：
Pricing strategy;Customer profitability;Accounting methods;Finance and investing;Cost allocation
相關資料：
, (9-102-076), 7p, by Robert S. Kaplan;, (XLS408), 0p, by Robert S. Kaplan
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